Formal email


Dear Sir or Madam.
I’m writing you in order to protest about the MP3 player that I bought last Friday 25th of October of 2019 at your website “Gadgets” with two weeks warranty. I made a payment of 84 € and I was assured that it would be a totally functional object.
There are two reasons for my concerns regarding its functionality.
First of all, I noticed that the cable was slightly damaged so it may be one of the causes of music’s bad quality. Even though, this may not be the only reason because there is one headphone that is also pretty much broken, probably due to the lack of carefulness during the transporting process.
For these reasons I will be returning the MP3 player tomorrow morning along with the object’s bill at your nearest shop.
I request a refund of my money and if that’s not possible you must give me a new operative MP3 player of the same model I ordered.
Regards,
Sara Bouzas.

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